Shipping policy
Thank you for ordering from Joris Schenk. Based in the Netherlands, our online store focuses on mid-to-low-end consumer electronics for global cross-border sales. We implement standardized warehouse management procedures and adopt specialized shockproof and anti-drop packaging suitable for electronic equipment. Every order is carefully inspected and securely packed to ensure stable transportation and intact product condition throughout the logistics process.
1. Order Processing Time
Once your order payment is fully confirmed, our warehouse team will complete order data verification, product appearance and function inspection, and professional protective packaging within 1 to 7 business days. Our warehouse pauses all order processing work during Dutch weekends and official public holidays. Processing timelines may be slightly extended during large promotion events and high-order-volume periods. If any obvious delivery delay occurs, we will actively notify customers via email to ensure transparent order progress.
2. Shipping Rates and Delivery Estimates
Logistics fees for all electronic orders are calculated according to parcel weight, size and shipping destination. All shipping costs are clearly displayed on the checkout page before payment, without any hidden fees or additional charges.
We adopt standard international shipping for all consumer electronic products. The general estimated delivery time is 15 business days after shipment. This delivery period is only for reference and cannot be regarded as a guaranteed delivery time. Actual delivery progress may be affected by logistics congestion, customs clearance cycles, extreme weather, regional traffic control and local holidays of destination countries.
3. Shipment Confirmation and Order Tracking
After our logistics partner picks up your packaged electronic parcels from our warehouse system, the platform will automatically send a shipment confirmation email to your registered mailbox. The email contains your exclusive tracking number and official tracking query link.
Due to cross-border data synchronization limitations, logistics tracking information will be updated within 24 to 48 hours after dispatch. If your tracking status fails to update normally or stays unchanged for a long time, you can contact our customer support team to apply for manual parcel inquiry and logistics follow-up.
4. Incorrect Address Disclaimer
Customers must fill in accurate and complete recipient information including delivery address, postal code and valid contact number during order placement. Please double-check all shipping details before submitting your order to avoid logistics errors.
Joris Schenk shall not be held responsible for delivery errors, delivery failures or parcel losses caused by incorrect or incomplete information provided by customers. If the parcel is returned due to invalid address information, the buyer shall bear all return and reshipping fees independently.
5. Lost or Damaged Packages
If your electronic parcel loses logistics tracking records or is confirmed missing during cross-border transportation, please contact our customer service team to initiate a logistics investigation within 2 days after the expected delivery date. We will cooperate with logistics providers to verify the situation and provide corresponding solutions.
Electronic devices may encounter extrusion, collision or packaging wear during long-distance international transportation. If you receive damaged, scratched or functionally defective products, please take complete photos and videos of the damaged goods and the original outer packaging within 24 hours after receiving the parcel. Our after-sales team will review the evidence and handle your after-sales application in a timely manner.
6. Apparel Care and Usage Notice
Each electronic product is equipped with a detailed usage instruction manual, covering equipment operation methods, daily maintenance skills and suitable storage environments. Customers must use and store the product in strict accordance with official guidelines.
We do not undertake any liability for product damage, circuit short circuit, functional failure or component aging caused by private disassembly, improper operation, man-made damage and non-compliant storage conditions.
7. International Shipping and Customs Notice
Our store provides global cross-border shipping services for all conventional consumer electronic products. International shipments may be subject to local import tariffs, customs clearance fees and other statutory charges in accordance with the trade policies of the destination country.
All customs-related expenses shall be borne by the recipient. These fees are not included in product prices and basic shipping costs. We are not responsible for parcel detention, customs return, penalty fees and related losses caused by customers’ violation of local import declaration regulations.
8. Contact Information
If you have any questions about shipping rules, logistics status, delivery exceptions and after-sales issues, please reach out to us through the official contact methods below:
Trade Name: Joris Schenk
Phone Number: +31 06-58210670
Email: contact@electroquell.shop
Physical Address: Goudwespmeent 82, 1218 GS Hilversum, Netherlands